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What Makes a Roofer an Insurance Claims Specialist?

Pricing Homeowners Claims Estimates

Claims Adjusting is About People, Process, and Technology

Is Insurance Over-Regulated or are Banks Under-Regulated?

Overcoming the Future Shortage of Adjusters While Improving Claims Service

Wind & Hail, Roofs & Insurance Claims

Homeowners Insurance Claims: You Need an "App" for That!

Insurance Claims: You Get What You Pay For

P&C Insurance & Claim Adjusters: So Critical, Yet So Misunderstood!

Insurance Claim Services

How Deep are the Gecko's Pockets

How Much Does It Cost to Have a Tree Removed?

Allstate Agents Aren’t the Only Ones Who Should Be Concerned

Sacraficing Effectiveness in the Name of Efficiency

Independent Agents and Homeowners Claims

Why Agents & Carriers Should Refer All Losses to a Trusted Service Partner

Texas Weather, Roofers & Insurance Fraud

Is Claims Adjusting a Dying Profession?

The Future of Adjusting Losses

The Cost of Poor Claims Handling

How to Reduce Delays in Claims Handling

Are Efficiency & Accuracy Mutually Exclusive in Claims Handling?

Agents Should Care About Claims

You Are Currently Caller Number 162

When Bad Is Considered Good

You Want Answers? You Can’t Handle the Truth

The Correlation between Youth & Creativity

Process by Peril

Back from the Claims Conference

Day Two at the PLRB 2011 Claims Conference

2011 Claims Conference & Insurance Services Expo

What Constitutes Excellent Claims Service

Service Partners versus Vendors

Common Sources of Friction in the Claims Process

The PHI Factor

Show Your Service247!

Innovative Approaches to Claims Management

Insurance Claims and the Oscars

Direct Repair Option May Hold the Key to Lagging Homeowner Claim Satisfaction

Thoughts and Prayers

Get Over It

Taking Advantage of Improved Efficiencies

Creating a Great Claims Experience

Who Wins Other Than The Attorneys?

Moving the Insurance Industry On-Line

It’s a Matter of Alignment

Is the Fox Guarding the Hen House?

Unintended Consequences

DFW & Houston Deep Freeze

It’s Time to Reevaluate the System

Claims Guidelines, Checklists, Documentation & Lawsuits

Leakage versus Innovation

Reduced Claims Costs Drive Improved Underwriting Results

Claims Handling Holds the Key to Improved Underwriting Results

Predictions for the P&C Industry

What the Insurance Business Can Learn from the Grateful Dead

Service Excellence

Direct Repair Programs Amount to Group Purchasing Organizations for Policyholders

Groupon® Good vs. Insurance Carriers Bad – Not

Developing New Business Concepts

Co-sourcing Claims

Co-Sourcing Claims Handling

Getting it Right: Employees, Customers, Shareholders

Help Us Feed the Hungry

Please Do It for Me