Service247 Homeowners

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Homeowners

Need to report a loss? We are here to help, save you money, and provide you with service that goes Beyond the PromiseTM of your homeowner's policy.

Fire? Roof damage? Water damage? If it’s covered under your homeowner’s policy, we can help.

While damage from these types of losses are a common occurrence, they can be an uncommon inconvenience and household disruption. Damage to floors, walls, cabinets, furniture can occur from fire, smoke, hail, water from leaky pipes, appliances such as ice makers, dishwashers, washing machines, air conditioners, water heaters or toilet overflows. Unfortunately these perils are all too common. Repairing the damage often means coordinating and managing multiple service providers and contractors including water extraction companies, roofers, plumbers, flooring professionals, carpenters, cabinet makers, and others.

Service247 is pleased to offer homeowner policyholders with Concierge Claims Services and our unique OneCall® service option.

The OneCall® service option includes:

  • A callback within 15 minutes from Service247 24 hours a day, 7 days a week
  • Service247 will send a licensed independent insurance adjuster and project manager to your home within 4 hours of your initial call or at your convenience to provide assistance, emergency mitigation services, and work with you, your agent and insurance carrier to initiate the claim and repair process
  • The Service247 project manager will coordinate and manage the repair and restoration process from start-to-finish, providing you with a single point of contact
  • Service247 will warrant all of the work for a period of one year following completion
  • You will receive a 20% discount to your policy deductible from Service247

Service247 is made up of service-oriented professionals including licensed independent insurance adjusters that will be to your home within hours of an initial call. Certified professionals are called in to immediately begin the extraction, restoration and repair process as necessary. OneCall® convenience means you have a single point of contact no matter how many different contractors are involved.

Homeowner benefits:

  • Carrier approved discounted deductible
  • Direct billing to the insurance carrier
  • OneCall® resolution through a fully computerized call center managed by specially trained professionals 24 hours-a-day, 365 days-a-year
  • Guaranteed on-site response time
  • Active management of the claims process
  • Services provided by a unique set of high quality, fully certified service professionals
  • One (1) year warranty on all work performed

Often Service247 may be authorized to directly bill your insurance carrier. If not, we will assist you throughout the claim process with a constant focus on your needs.

By streamlining and simplifying the claims process, homeowners are able to focus their full attention on the repair and restoration of their home. You are only responsible for the cost of the repair up to a maximum of the discounted deductible for all damage covered by the policy.

Once you pay your discounted deductible, you don't pay anything else for covered damage. It's simple, efficient and effective.

Do all insurance companies work with Service247?

Not yet, but Service247 is entering in to agreements with an increasing number of carriers and managing general agents. If we do not have a direct relationship with a carrier we will still work with you to provide your policyholders with the assistance, emergency mitigation, restoration and repair services in the event of a loss.

What do I do if my home is damaged by water?

Call Service247 at 866.540.0777! We will walk you through what you need to do step-by-step while our certified technician is being dispatched to your home. In the interim:

DO

  • Remove as much excess water as possible by mopping and blotting
  • Wipe excess water from wood furniture after removal of lamps and tabletop items
  • Remove and prop wet upholstery and pillow cushions for even drying
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting
  • Turn air conditioner on for maximum drying in summer
  • Remove Oriental rugs or other colored rugs from wet wall-to-wall carpeting
  • Remove valuable paintings and art objects to a safe, dry place
  • Open and place luggage in sunlight to dry
  • Gather loose items, toys, etc. from floors
  • Hang furs and leather goods to dry separately at room temperature
  • Keep out of rooms where the ceilings are sagging from retained water

DON'T

  • Leave wet fabrics in place (dry as soon as possible)
  • Leave books, magazines, newspapers and other colored items on wet carpets or floors
  • Use your household vacuum to remove water
  • Use televisions or other household appliances while standing on wet carpets or floors, especially not on wet concrete floors
  • Turn on ceiling fixtures if ceiling is wet

If you have not yet called Service247, do so now at 866.540.0777.

Is the use of Service247 mandatory for water damage claims?

As a policyholder you have the right to use any service provider you choose. But remember, when it comes to water damage, speed is of the essence. Service247 offers homeowners many benefits including 24-hour emergency response. Delaying or failing to remove water that enters your house because of an accidental leak or flooding can lead to extensive mold growth and further damage. Any time your home becomes flooded, it's important to stop the water leak or water flow as soon as possible. It is highly likely that we will be able to get to your home sooner than anyone else.

Who do I call for service or if I have a question?

866.540.0777. Available 24 hours a day, 7 days a week, our team is ready to respond to all of your needs in a timely, professional, and courteous manner.